1. Information We Collect

• Personal Information: We may collect personal information such as your name, email address, phone number, postal address, and payment details when you make a booking or subscribe to our newsletters.
• Non-Personal Information: We may collect non-personal information, including browser type, device information, IP address, and usage data through cookies and other tracking technologies.

2. How We Use Your Information

• To provide and maintain our services
• To process transactions and manage reservations.
• To send you updates, promotional content, and other information related to your bookings or our services.
• To analyze website usage and improve our website, services, and user experience.
• To comply with legal obligations and protect our rights.

3. Data Privacy and Sharing

We respect your privacy and keep your personal data confidential. We do not share your information with any third party except when necessary for:

• Service Provision: Essential service providers who assist us in delivering our services (e.g., payment processing) are bound by strict confidentiality agreements and may only use your data for specified purposes.
• Legal Requirements: To comply with legal obligations or protect the rights, property, or safety of our company, users, or others.

4. GDPR Compliance

We are compliant with GDPR and ensure that:

• Your personal data is collected and processed lawfully, transparently, and for a specific purpose.
• You have the right to access, rectify, or delete your data, restrict or object to its processing, and request data portability.
• You can withdraw your consent for data processing at any time.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to improve your experience, understand user behavior, and analyze web traffic. You can manage your cookie preferences in your browser settings. Note that disabling cookies may affect some features of the Site.

6. Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Although we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure.

7. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of your personal data.
• Rectification: Request correction of any inaccurate or incomplete data.
• Erasure: Request deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
• Restriction: Request restriction of processing in certain circumstances.
• Objection: Object to the processing of your data for certain purposes.
• Portability: Request transfer of your data to another data controller.

To exercise your rights, please contact us at bookings@mountainshadows.in

8. Third-Party Links

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on this page. Please review this policy regularly.

9. Changes to This Privacy Policy

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us at: bookings@mountainshadows.in

• Check-in: 2:00 PM | Check-out: 11:00 AM
• It is mandatory to present an address with valid government-issued photo identification for Indian citizens. All other nationalities must present a valid Passport and Visa at the time of check-in.
• Pets are not allowed inside the hotel.
• Photo-shoot can be done only on chargeable basis, with prior approval.
• All rooms are Non smoking
• Please note that loud music is not permitted in public areas of the resort.
• We prioritize maintaining a peaceful environment in the surrounding areas.
• Alcohol consumption is not allowed in public areas.
• Kindly ensure guests arrive before 5:00 PM, as the final 4 km to the resort is an unpaved forest path without street lighting.
• Visitors are not allowed

• In case of no show or cancellation of a guaranteed reservation, the hotel reserves the right to levy retention charge for the entire stay.
• Cancellation policy: 50% retention charges for cancellation done within 20 days & full retention for cancellation within 10 days prior to arrival
• Online payment fee charges/ bank transaction charges will be levied on refund, for any cancellation within cancellation period eligible for refund.

• Two children up to 5 years can stay free in parent’s room when using existing bed in room, a maximum of one extra bed can be provided in room on chargeable basis.
• Child aged 6-12 yrs., Child aged above 12 yrs. and extra adult on chargeable basis.
• For safety reasons, children below 12 years of age are not permitted in “Romantic Private Pool Villa”.